Refund Policy

1. Overview

This Refund Policy ('Policy') applies to all subscription purchases made on the Trade checx platform, operated by Hextech Digital Technologies LLC ('we', 'us', 'our'). By subscribing to any Trade checx plan, you acknowledge that you have read, understood, and agreed to this Policy.

Trade checx offers a technology-based subscription service providing real-time access to MT4/MT5 risk management automation and trade journaling features. Given the nature of our services — which provide access to software, data, and automated trading account management — all subscription fees are non-refundable once charged, except as expressly set out in this Policy. This includes fees charged when you first subscribe, when your plan renews, and when you upgrade to a different plan or account package.

2. All Sales Are Final — No Refund Policy

ALL SUBSCRIPTION FEES PAID TO Trade checx ARE STRICTLY NON-REFUNDABLE.

This applies in all of the following scenarios:

• You cancel your subscription before the end of the current billing period
• You upgrade or schedule a plan change and later change your mind
• You downgrade your plan or account package (including reducing the number of allowed trading accounts)
• You no longer wish to use the platform or have changed your mind
• You claim not to have used the service during the billing period
• You experience trading losses while using the platform's risk management features
• Your MT4/MT5 broker experiences downtime or connectivity issues
• You are dissatisfied with automated trade actions that executed in accordance with your own configured parameters
• You are unable to access the platform due to your own technical limitations (device, internet, browser compatibility)
• Your account is suspended or terminated for violation of our Terms and Conditions

We strongly encourage all prospective Users to review platform features, request a demo, or speak with our support team before subscribing. Subscription to any Trade checx plan constitutes informed acceptance of this no-refund policy.

3. Plan Changes — Upgrades, Downgrades & How Billing Works

Trade checx subscriptions are billed through our payment processor (Stripe). Plan and account-package changes follow the rules below. Fees already charged are non-refundable in every case described in this section.

3.1 Upgrades

If you upgrade from your current plan to a higher plan (for example, from a one-month plan to a three-month or five-month plan, or to a larger account package), the upgrade amount is charged immediately at the time you confirm the upgrade.

Your current plan remains active until its billing period ends. The upgraded plan does not replace your current entitlements until that period is completed. Once the current period ends, the upgraded plan activates and continues for its purchased term.

Because the upgrade fee is charged immediately, it is non-refundable even if the upgraded plan has not yet started, and even if you later cancel before the upgrade activates.

3.2 Downgrades

If you request a downgrade (for example, moving from a larger account package such as a 10-account plan to a smaller package), the fee already charged for your current billing period remains due and is non-refundable. You keep your current plan and entitlements until the end of that period.

From the next billing cycle onward, you will not be charged for the higher plan. Your account will be downgraded when the current period ends, and subsequent charges (if any) will reflect the lower plan.

3.3 No Downgrade After an Upgrade — Cancellation / Deletion Only

Once you have upgraded (or have a pending upgrade), you cannot downgrade that upgrade. Your only option is to cancel (delete) the subscription.

If you cancel after an upgrade, you retain access under the applicable plan rules until the relevant paid period ends. After that period completes, the subscription is deleted and no further charges are made. No portion of fees already paid for the upgrade or the current period is refunded.

4. Exceptions — Circumstances Where a Refund May Be Considered

Notwithstanding the above, Hextech Digital Technologies LLC may, at its absolute discretion, consider a refund in the following limited and exceptional circumstances only:

• Duplicate Billing: You were charged more than once for the same subscription period due to a proven billing system error on our part.
• Service Inaccessibility by Our Fault: The Trade checx platform was completely inaccessible for a continuous period exceeding 72 hours due to a failure within our infrastructure (excluding scheduled maintenance, third-party outages such as broker API downtime, force majeure events, or issues attributable to your device or internet connection).
• Unauthorised Transaction: A subscription was activated on your account without your knowledge or consent, subject to prompt notification and verification.

Refund requests under these exceptions must be submitted within 7 calendar days of the billing date giving rise to the claim, with supporting evidence, to billing@tradechecx.com. We will assess and respond within 14 business days. Approved refunds will be processed via the original payment method within 10-15 business days, subject to payment processor timelines.

Decisions on refund requests made under this section are entirely at the discretion of Hextech Digital Technologies LLC and do not constitute a waiver of this Policy for future transactions. Plan upgrades, downgrades, pending plan changes, and cancellations described in Section 3 are not grounds for a refund.

5. Subscription Cancellation

You may cancel your subscription at any time by:

• Navigating to My Subscription within your Trade checx dashboard, or
• Contacting our support team at support@tradechecx.com

Cancellation will take effect at the end of your current paid billing period (or, where an upgrade has been purchased, at the end of the applicable paid period under Section 3). You will retain access to Trade checx services until that date. After cancellation, no further charges will be made and the subscription will be deleted once the period ends. Cancellation does not entitle you to a refund of any portion of fees already paid.

6. Free Trials (If Applicable)

Where Trade checx offers a free trial period, no charge is made during the trial. At the conclusion of the trial, your account will automatically convert to a paid subscription unless you cancel before the trial ends. If you do not cancel before the trial end date, the full subscription fee for the applicable plan will be charged and will be subject to this non-refundable policy. Upgrades purchased during or after a trial follow Section 3 and are likewise non-refundable once charged.

7. Chargebacks & Payment Disputes

We take fraudulent chargeback claims seriously. If you initiate a chargeback or payment dispute with your bank or payment provider without first attempting to resolve the matter with us, we reserve the right to:

• Immediately suspend or permanently terminate your Trade checx account
• Dispute the chargeback with supporting evidence of service delivery and your acceptance of this Policy
• Pursue recovery of amounts disputed, including reasonable costs of disputing the chargeback

If you have a genuine billing concern, please contact us at billing@tradechecx.com before initiating a payment dispute with your bank. We are committed to resolving legitimate billing issues promptly and in good faith.

8. Consumer Rights in Specific Jurisdictions

We acknowledge that certain jurisdictions provide statutory consumer rights that cannot be contractually excluded. This Policy does not override, and is subject to, any mandatory rights you hold under:

• EU Consumer Rights Directive (2011/83/EU): EU consumers purchasing digital services have a right of withdrawal within 14 days of purchase. However, this right is explicitly waived where you request immediate access to the digital service at the time of purchase. By subscribing to Trade checx and requesting immediate platform access, EU consumers expressly acknowledge and waive this right of withdrawal in accordance with Article 16(m) of the Directive.
• UK Consumer Contracts Regulations 2013: The same waiver applies for UK consumers on the same basis.
• UAE Consumer Protection Law (Federal Law No. 15 of 2020): We comply with applicable consumer protection standards in the UAE.

In jurisdictions where law mandates a minimum refund right that cannot be waived, we will honour that minimum right. If you believe a statutory right applies to you that is not addressed in this Policy, please contact legal@tradechecx.com.

9. Price Changes

We reserve the right to modify subscription pricing at any time. Any price changes will be communicated to you with a minimum of 30 days' advance notice via email and/or platform notification. Price changes will take effect at the start of your next billing cycle following the notice period. If you do not agree to a price change, you may cancel your subscription before the new price takes effect.

10. Contact for Billing & Refund Queries

For all billing-related enquiries or to submit a refund request under Section 4:

Billing Email: billing@tradechecx.com
Support Email: support@tradechecx.com

Company: Hextech Digital Technologies LLC (Trade checx)
Address: AL Goze First, LEADER BUILDING, Office 102, Dubai, UAE

We will endeavour to respond to all billing enquiries within 5 business days.